As I mentioned, the Service Catalog is one of the first and most important assets in any service management program
A Service Catalog is one of the first assets that an organization should build when initiating their Service Management program
Just like a Service Catalog or a set of Service Level Agreements a unique SDP may not mean anything to someone outside the organization that is providing that service and has that particular group of customer or users
Just like a Service Catalog or a set of Service Level Agreements are unique, the SDP may not mean anything to someone outside the organization that is providing that service and has that particular group of customers or users
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